And accept the trust agreement by pressing "Run"Ģ.5. After downloading the client, run the file:Ģ.4. By clicking this link you will be requested to save the executable file of LogMeIn:Rescue client applet:Ģ.3. On the mutual agreement support representative will send you a link via e-mail:Ģ.2. When the support session is over or you need to stop it you can just click on End All Actions button in the LogMeIn: Rescue window: For Windows:Ģ.1. Then follow the instruction above starting from 2.1. When the support technician provides you with a 6-digit pin-code, please insert it in the corresponding field, then click Start Download: You will be automatically redirected to a protected webpage: Open your Internet browser (Safari, Firefox, Chrome, Opera etc.) and type in in the address bar: In this case please follow the steps below: In some cases, instead of providing you with a direct download link to the LogMeIn:Rescue applet, the support technician may ask you to go to and enter the 6-digit pin code to start the remote session. You will also see LogMeIn: Rescue icon in the Dock: As soon as applet ran, you will get the following window, that states you are asked to grant the technician access to your Mac. LogMeIn:Rescue client is an applet that will be unloaded from RAM after closing its window.ġ.5. Note: There will be no software installed. After downloading the client, run the file:ġ.4. Click on the link to start downloading the LogMeIn Rescue applet:ġ.3.
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